An apology from L&Q

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Dear Resident

 

We would like to offer you all an apology, that we were not in attendance of the recent Local Security Meeting which was held on February 9th

This was an oversight on L&Q’s side.  We understand that this was a serious matter and our presence was required and so therefore we will be arranging to have a meeting with the Resident’s Association in the next couple of weeks. We will discuss the issues raised at the Local Security Meeting with the Resident’s Association and also agree on an agenda for an evening meeting which we plan to hold at the end of March/early April  and will be open to all residents.

Again we apologise for this oversight and hope that we are able to move forward and address the issues raised.

 

Seagulls Further Information Required

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Dear Resident

As we continue to look into implementing  long term measures to stop the seagulls from nesting across the estate, we would like to ask for residents to let us know if you have been affected by the seagulls over the last few years.

Could we ask that residents please contact their Neighbourhood Housing Lead to confirm if there has been an issue with seagulls nesting in or around your block.

Phase 1 and 4 – Charleen Plante – cplante@lqgroup.org.uk

Phase 2 and 3 – Kemi Adeyeri – kadeyeri@lqgroup.org.uk

If you could confirm this information  by 5pm on Wednesday 22nd February.

Thank you.

Estate Management Spreadsheet

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Dear Resident

 

Please see attached the latest updates to the Estate Management Spreadsheet

 

Block/ Location Issue Date Raised Details Action Taken Notes Date Last Updated
Site Wide Unauthorised Parking 13/10/2022 Numerous cars are parking around the scheme without permits – believed to be L&Q Residents Charleen has contacted PCM regarding this to get some more clarity.  They have said they can’t disclose any details as this will be breach of data. Create process so that residents are aware of the enforcement action process
Outside Nisa Shop Peloton Avenue (Phase 1) Noise from Delivery outside Nisa Shop 13/10/2022 Noise from Delivery Charleen will speak to shop owner 25/10/2022 when next on site about the noise. 3/11 Have contacted Property Manager for Commercial Units to liaise with shop owner There have been further complaints.  Ongong monitoring and to make contact with Newham ASB and Environmental Health
Existing from Previous Tracker Grounds Maintenance / Servicing Partially complete; TPG have completed all reinstatement works with the maintenance plan pending. We have spring/summer and autumn/winter grounds maintenance plans. This will be shared on communal noticeboards .  There is a new Caretaking Supervisor in post – John Lakey 31/01 Arafat has submitted proposal for grounds maintenance plan to the consultants for approval
Whole Site Weeding and Plants dying across All Phases Existing from Previous Tracker Constant overgrowth of weed in pavements and car park
bays. Weeds remain overgrown for numerous weeks/months		 Caretaking Team conducted weed spraying of whole scheme on 11/10/2022, this will be monitoried over the next couple of weeks. Grounds Maintenance walkaround with residents every fornight. We have spring/summer and autumn/winter grounds maintenance plans. This will be shared on communal noticeboards .  There is a new Caretaking Supervisor in post – John Lakey
Outside Nisa Shop Peloton Avenue Damaged Bench Existing from Previous Tracker After a vehicle collision the bench was damaged. L&Q and
Taylor Wimpey liaising to replace bench.”

20/05/2022 – Bench on order. Date for installation expected as per above. Existing bench removed. Waiting for confirmation for replacement bench to be installed. -1/12 – AH spoke to Albalone and they haven’t been able to get the spec for this bench so therefore can get a slightly different design, waiting for confirmation. 2-3 weeks installation and bench.

 Awaiting for Surveyor to attend site so the works can be approved.  Visit should take place w/c 23/01  26/01 – bench has been ordered with NC Range, awaiting appointment date.  Job Ref:AM/5451136-1  09/02 Have been advise that arrival date for bench is 4-6 weeks.
Road signage for Madison way and Villiers Gardens Existing from Previous Tracker 26/01 – awaiting invoice to make pyament then will be dispatched. 02/02 signage has been delivered today. we will arrange for this to be erected next week 15/02 no brackets in the delivery, should be coming this week.
Whole Site Plastic bags on trees Existing from Previous Tracker Plastic bags on trees from construction site – unsightly “13/05/2022 – Arafat has requested Taylor Wimpey to attend
and remove all bags using a cherry picker

20/05/2022 – Awaiting Taylor Wimpey action to remove

 Bags have been removed closed
Whole Site White Lining Parking bay numbers need refreshing in a number of places
Abandoned Vehicle Existing from Previous Tracker Abandoned vehicle on Keirin Road and a suspicious male 30/05/2022 – Arafat is in discussion with PCM and the police Vehicle removed closed
Rain Garden – Intended use Existing from Previous Tracker The purpose of the rain garden has become a mixed view by
by residents. However, L&Q will take the lead on establishing
a reasonable way forward		 20/05/2022 – L&Q to make contact with sub-comittee and all residents
to establish intended use of rain garden. Engagement letter to be sent w/c – 13/06/2022		 It has been noted that residents would like to get more involved in the grounds maintenance and this could possibly involve a one off day project where L&Q Staff and residents work collaboratively to maintain an area on site.  Housing Management will discuss and feedback to CMRA.  Will send communication regarding this to residents via Chobham Life
Whole Site Trip hazard – Pavement repairs Existing from Previous Tracker Residents mention there are various areas where pavements
have uplifted and pose a trip hazard.		 Job Raised to Applewoods to get a quote to complete all works. Waiting for Applewoods to confirm a date.  Applewoods not responding so have sent an email to Mark Daley to advise 3/11 Senior Housing Lead will discuss with Applewood regarding the delay in getting a quote. May need to arrange for another contractor to provide quote. 1/12 – This has now been raised with Abalone, awaiting surveydate. Awaiting for Surveyor to attend site so the works can be approved.  Visit should take place w/c 23/01 26/01 – site visit scheduled with maybrick and laurenace for 30th jan. 30/01 Maybrick attended and will be sending a quote for works to be carried out. It has been agreed that Newham will be responsible for repairing part of Olympic Park Avenue 09/02 Have confirmed that the works should start w/c 13/02 dependent on arrival of slabs.
Hyett Court, Peloton and Triathlon Point Seagulls Existing from Previous Tracker Residents across whole of scheme have mentioned ongoing issue with Seagulls during warmer months. Charleen has discussed with Guardian Pest Control and have asked them to send some literature on available options. 01/12 Still awaiting literature from Guardian and also reviewing options given by Guardian. Need to discuss with management regarding costs.  We have decided that we will trial the Sealgull Pro to see if this is effective and are currently alternative options. 02/02 materials have been delivered, await sureveyor approval to install in roof area. Job has been booked to have devices installed on roof area.  Have also arranged a meeting with a specialist pest control who has managed seagulls in the area on nearby sites. Will discuss addtional measures with them
Whole Site Window Cleaning Existing from Previous Tracker Residents have mentioned that since the sandstorm, the windows Phase 1 & 2 Cleaning has been completed need to arrange for Phase 3 & 4 to be scheduled in.  Kemi is arranging this with Cleanscapes 21/10 – awaiting schedule from Michaela from cleanscapes 01/12 – inspection with cleanscapes booked in for 02/12 to review all windows to be cleaned.  19/01 Cleanscapes sent over this years schedule which will be shared on Chobham Life 26/01 awaiting plans for all phases from cleanscapes as only plans for phase 1 was sent.
Outside L&Q Site Office Damaged Podpoint Existing from Previous Tracker Podpoint has been damaged by a truck outside the Chobham Manor L&Q office. Q2 – we are working on resolving all defective PodPoints. We have escalated this matter with the LLP for additional assistancen- 11/22 Awaiting a date for PodPoint to come and survey all Points and agree repair and maintenance plan. Site Visit has been scheduled for 23/01/23 to conduct survey for maintenance plan. 26/01 – two site visists have commened on 24 & 26th of jan with pod point. Intense run through of all pod points have taken place with issues reported back. Awaiting a report from pod point with works to commence.  We have received 2 quotes for 2 replacement Podpoints and repairs for the rest that are faulty. Currently awaitwing approval from the LQ energy budget – the maintenance contract will go live once remediation has been completed.
Whole Site Cycle Store Break Ins Existing from Previous Tracker Reisdents would like to kept updated regarding current status of repairs and removal of cycle store signs All signs have been removed, repairs are due to to start w/c 17/10 01/12 – repairs will be finalised next week. 15/12 Repairs still oustanding and awaiting update from contractors as to when these will be complete.  Still one door which is awaiting parts Nolan Mansions Cycle Store.  26/01 – nacd couldn’t meet appointment with nc range this week, so this has been re-arraganged. this should be completed by end of next week as the maglock has to be removed before repairs can take place then put back. 02/02 door has been replaced and painted, nacd to attend to reinstate maglock by monday 6th feb latest. Currently sourcing paint for the bike store doors / walls to be painted where the signs have been removed. Once paint has been collected, work will commence by the caretakers. 17/10/2022
Whole Site Damage to footpath corner of Derny Avenue/ Abercrombie Road. 28/11/2022 . AH has said that this is in progress with L&Q Insurance team and awaiting work to start by other subcontractor. If this does not happen Taylor Wimpey are able to instruct OHOB 15/12 – Albalone are still to provide a date for survey to be complete. They have apologised and said they are extremely busy at the moment 15/12 – Albalone are still to provide a date for survey to be complete. They have apologised and said they are extremely busy at the moment.  Awaiting for Surveyor to attend site so the works can be approved.  Visit should take place w/c 23/01.  Housing Management met with Maybrick, Taylor Wimpey and to survey the slabs report is currently being compiled and sent to Maybrick and they will provide a quote by 07/02
Whole Site Trees across phases 1 and 2 28/11/2022 Across phases 1 and 2 trees are not being maintained. Also covering signs in places. Across phases 1 and 2 trees are not being maintained. Also covering signs in places. 7/12 – Estate Services have commissoned County Trees to Conduct Survey and they will be devising a maintenance plan Across phases 1 and 2 trees are not being maintained. Also covering signs in places. 7/12 – Estate Services have commissoned County Trees to Conduct Survey and they will be devising a maintenance plan.  Escalate to Estate Services to expedite . 02/02 County Trees have confirmed next inspection / maintenance will take place late spring / early summer.
Whole Site White Lining Parking bay numbers need refreshing in a number of places 28/11/2022 On going issue with residents parking bay numbers being worn and unreadable and other areas of white lining wearing across site. Unfortunately, PCM will not be able to do these works as they are not on L&Q books. Will check with Abalone to see if they can do this. Unfortunately, PCM will not be able to do these works as they are not on L&Q books. Will check with Abalone to see if they can do this.  Maybrick have confirmed they will be able to do this, awaiting quite 6-8 weeks 09/02 Charleen and Kemi will be doing an audit on the bays that need refreshing and will then pass this information on Maybrick who will be repainting the relevant areas.
Feeder pillars 28/11/2022 A couple of feeder pillars have been hit by cars and need bolting back to their plinths. TW informed is being dealt with by L&Q energy. . Confirm what the other one that are loose. Confirm what the other one that are loose.  Appointment was scheduled for 4/01/2023 – no attendance so this will be escalated to Mark Daley. Job was raised to DM, however it seems they may not be able to carry out repairs to this. A contractor will be sourced instead and a new job order would be raised once confirmed. Have discussed this with Maybrick who  have confirmed they will be able to conduct repairs and will do this when they commence work for damaged pavement slabs
Whole Site Light column and bollard timers 28/11/2022 Some of the lights across the site are controlled by timers in the risers, these do not Kemi & resident have confirmed lights are working. We are currently looking at the timers. Kemi & resident have confirmed lights are working. We are currently looking at the timers.  Taylor Wimpey have agreed to install Photocell which will set the timers automatically in future
Whole Site Notice boards and information sharing 28/11/2022 Lockable notice boards- it has been noted that although there are lockable noticeboards in all the communal areas, notices are being stuck on the outside of them with masking tape. Other signs stuck to the newly painted walls again with tape and not in the notice boards This has been raised for the attention of the block caretakers to monitor. This has been raised for the attention of the block caretakers to monitor.
Bench has been removed from Phase 2 play area 28/11/2022 Is there an update on removal of bench and communication given to residents Under investigation have sent emails and Estate Services Team are currently looking it. Under investigation have sent emails and Estate Services Team are currently looking it.  Awaiting for Surveyor to attend site so the works can be approved.  Visit should take place w/c 23/01 02/02 – log to be replaced soon by contractor. Awaiting inspection / material  eta
Whole Site Street Light is out by Derny Aveue 28/11/2022 Light has been out for some time, need to look into the repairs for this  02/02 Light by Higgins House & platamone house is not working, this will be attended to by fixatex 15/02 – fixatex have advised this is booked in for march 6th.
Nolan Mansions Podium ARea closed due to H&S Works have commenced to install addtional obscure glazing works and due to be complete by the end of January 02/02 have been advised works will be completed w/c 06/02
Hyett Court Querying Service Charges 18/10/2022 20/10 – Meeting held with team,  to investigate further on the metre readings / invoices to make sure all correct ///// 17/11 – service charge are still waiting for an update, however in the meantime payment has been put on hold. 20/10 – Meeting held with team,  to investigate further on the metre readings / invoices to make sure all correct ///// 17/11 – service charge are still waiting for an update, however in the meantime payment has been put on hold. 02/02 – this has now been resolved with service charge and LQ Energy team. Coding was misallocated therefor not being charged proportionately. Service charge to make amendments and make contact with residents. closed
Millers Row & weavers& villiers garden Fly tipping and bins  10/31/2022 17/11 Flytipping has stopped. Investigating further on if bins are allowed outside. 01/12 – letters to be sent out next week regarding this  Issued warning letter to resident for fly tipping and will be issuing letter to residents regarding keeping bins inside property Letters have been delivered 02/02/2023 closed
Coopers Lane X2 Lamp post to be changed to timers Job raised to fixatex who will be attending 16/12/2022, follow on works to proceed after 02/02 – awaiting update from residents to confirm if changed to correct time appointment booked or 20/02
Hyett Court, Peloton Avenue lobby door broken  08/01/2023 communal lobby door broken from break in  This has been raised to our contractor, awaiting new parts and appointment date. Frame has been temporarily fixed.
Villiers garden phase 2 Oak tree 2022 TPG Had removed this tree last year, caretaking team to replace Awaiting order details from the caretaking team, then will be actioned

Meeting RE: EV Charging Bays – New Procedure

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Dear Resident

We are writing to inform you that we are holding a meeting regarding the recent changes to the EV Charging Bays and the new Parking Procedure which has recently been implemented.  One of our residents has produced a presentation with details on all the relevant information and this will be presented at this meeting.

The Neighbourhood Housing Leads, will also be in attendance and available to answer any questions on the day.

Details are below:

EV Charging Bays Presentation 

Chobham Manor Community Centre

Thursday 23rd February 6-7pm

 

We look forward to seeing you there.

 

 

Looking for Block Representatives

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Dear Residents,

 

We are looking for residents who would like to become representatives for their blocks. In addition to the Resident’s Association we think it would be useful to have a representative who is the main point of contact for each block and this person can act on behalf of the block to feedback any concerns or issues in relation to their particular block.

We think this will encourage more collaborative working between residents and L&Q and also will enable us to address issues more effectively.

 

If you would be interested in becoming a representative for your block could you please contact your Neighbourhood Housing Lead in the first instance to discuss further.

 

Phase 1 and 4  – Charleen Plante – cplante@lqgroup.org.uk

Phase 2 and 3 Kemi Adeyeri kadeyeri@lqgroup.org.uk

 

PCM Discount Code

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Dear Resident

 

We are aware that there was an issue with the discount code for the Visitor’s Parking permit last week which resulted in a number of residents having to pay full price for parking.  Can any residents who were affected by this  please send an email to PCM at info@pcm-uk.co.uk and inform them that they have paid the FULL price and provide the vehicle registration details. Once this has been sent, a refund will be processed.

Please note that there is a new code for the visitors parking which is  CMDCCD

 

Thank you

 

 

MOSA Trial Participant Recruitment

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Dear Resident

 

Please see below a message from MOSA who are looking for residents to help with their trials:

 

Bicycle theft is frustrating! We at MOSA are on a mission to make cycle parking more secure, and we need your help! From February 10th to 26th, we’re running a trial of our new smart lock technology at Queen Elizabeth Olympic Park.

 

We’re looking for cyclists who regularly visit Queen Elizabeth Olympic and are interested in supporting the development of a new smart bike lock by giving their feedback. By participating in our trial, you’ll be making a real difference in the fight against bicycle theft. Plus, you’ll be one of the first to test out our cutting-edge smart lock in the UK. Ten of our new smart locks will be situated on the bicycle racks outside Timber Lodge Café and the London Aquatics Centre.

 

Want to join us and make bicycle parking more secure? Head over to www.mosa.to/olympicpark for more information and sign up by scrolling down to the ‘Join Our Trials’ button. We can’t wait to have you on board!

 

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Half Marathon – 5th March 2023

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Dear Resident,

Please see link below to some information regarding the half marathon that will be taking place on 5th March 2023 at Queen Elizabeth Olympic Park.

 

https://acrobat.adobe.com/link/review?uri=urn:aaid:scds:US:b3bd9467-8397-3ebf-bb7d-1a6ec3aa4517

 

PodPoint – Residents Guide

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Dear Resident,

We are writing to advise you of the upcoming changes to parking policies for using the EV charging bays.

Chobham Manor contains numerous PodPoint units, enabling residents to charge their vehicles. We want you to make the most of this facility as an exclusive resident of Chobham Manor.

L&Q are aware of the ongoing issues with charging points and are actively working with residents, to resolve this issue, with an effective maintenance plan to ensure they are kept in working order. We will keep you updated on this by way of regular website updates and letters,

THE IMPORTANT DO’S and DONT’S:

To ensure all residents have an equal opportunity to access the PodPoint’s we have set out the below with immediate effect. L&Q and Parking Control Management (UK) Ltd (PCM) are also working on changing the enforcement terms and conditions imminently, which we will keep you informed of.

You MUST ensure that when applying for an electric vehicle (EV) permit with the housing management team, you provide your vehicle registration (VRM), a copy of your V5C to confirm ownership of vehicle and a copy of your insurance certificate. Failure to supply the said documents will result in a refusal on your application. IF you are sub-letting your property, you will NOT be granted an EV permit. A reminder that sub-letting is also a direct breach of the terms and conditions of your tenancy agreement and lease and this will NOT be tolerated.

When using a charging point you MUST ensure your vehicle is displaying a valid EV permit in the corresponding vehicle, DISABLED BADGES are NOT permissible nor deemed as valid permits / in ANY bay throughout Chobham Manor. Misuse of a disabled badge will be reported to the local authority for further action.

 

You MUST NOT leave your vehicle plugged in and occupying an electric vehicle charging bay longer than the full charge capacity of your vehicle. you MUST VACATE the parking space once your vehicle is fully charged. Vehicles that remain occupying any electric vehicle charging bay, longer than necessary, may be issued a parking charge notice (PCN) by PCM.

 

L&Q and PODPOINT have begun monitoring each vehicles total usage time for each charge session. If you occupy a bay longer than necessary to charge your vehicle, on TWO OCCASIONS, you WILL be BLACK-LISTED from accessing the PodPoint’s and your EV permit will be withdrawn.

 

You can re-apply for a permit and access to the PodPoints after 90 days from the date of L&Q breach of EVCP parking condition notice. If you are black-listed, DO NOT attempt to dispute the decision, you will be asked to re-apply 90 days from the said notice above. Available charging points are located within the Westfield car park. L&Q will not grant any subsidy / grant to utilise any alternative charging points.

Please ensure you report any vehicles abusing the electric vehicle charging points/parking bays to the management team to enable us to enforce accordingly.

Please note the QR code above will take you the Resident’s Guide to using Podpoint.

Please ensure you read the above carefully and utilise the charging facilities sensibly. Should you have any questions, please do not hesitate to contact your management team at Chobham Manor for clarity. Phase 1 and 4 residents should contact CPlante@lqgroup.org.uk and phase 2 and 3 residents should contact KAdeyeri@lqgroup.org.uk

 

 

 

 

Your sincerely

 

Housing Management Team