Event at Olympic Park – 24th November 2022


Dear Resident


We would like to inform you that there will be a one-off charitable event being held today starting from 7pm being held at Timber Lodge.  It will involve people sleeping out on the lawn next to the building from 10pm. The organisers and the operators of the café, Change Please, are very aware of the proximity to of this to our residents, so will be looking to ensure that there is no noise disturbance.


Here is a link to the event’s website: Sleep Out 2022 – End Youth Homelessness (eyh.org.uk)


And these are the key details in relation to the event operation:


  • 130 people will be attending, all of whom are aged 18 or over
  • It will start with an indoor presentation, with the provision of food and drinks from 7pm until 10pm
  • The only outside activity will be sleeping, from 10am until 7am; and this is to be patrolled by the event’s team and security staff to ensure that noise is kept to an absolute minimum
  • It is proposed that the toilet will be accessible overnight for participants, and only from the side door next to the play area so that nobody can access the rest of the building. This will be manned throughout the night


Gagan Prabhakar, Operations Manager at Change Please, is the main contact from Timber Lodge; he can be contacted on 0772 006 9478. Gagan will be onsite throughout if there are any issues or complaints.


Dear Resident


Starting on Monday 21st November there will be a team from IGL/ Thames Water coming to Phases 1-4 to carry out some minor works.


This work is likely to last up until 25th November, there will be some areas on footpaths that will be excavated, but there will be contractors onsite on Thursday 24th November to reinstate all footpaths.


This work will be taking place across the development but will cause as little disruption as possible.


IGL will be working within the agreed planned hours of 08.00- 17.00 it is expected that no noisy works will take place.


The works will take place in the following areas:

Corner of Cadence Way and Abercrombie Road 3C side Footpath

End of Painters Lane Villiers gardens end left hand side facing up Painters Lane

End of Coopers Lane Villies Gardens end left hand side facing up Coopers Lane

Entrance to Phase 4 courtyard (Will not impeded vehicle or pedestrian traffic) right hand side


This content is password protected. To view it please enter your password below:

Defect Contacts for Phase 3 and 4 Residents


For the Attention of Phase 3 and 4 Residents


Dear Residents,


We are writing to advise you about the processes that you will need to follow in regard to any defect identified in your property or the communal areas.


Private residents – If you have purchased your home from Taylor Wimpey:


If you are within your warranty period and believe you have an issue which is covered under the warranty, please contact Taylor Wimpey customer services at eastlondoncustomerservices@taylorwimpey.com We ask that you provide us much detail as possible to ensure the team can allocate the works accordingly. Please note, where an issue is not considered to be covered under your warranty i.e. misuse, Taylor Wimpey reserve the rights to charge for the totality of works.


L&Q Residents – if you have purchased your home from L&Q:


If you are within your warranty period and believe you have an issue which is covered under the warranty, please contact lqaftercarelondon@lqgroup.org.uk Please note, where an issue is not considered to be covered under your warranty i.e. misuse, L&Q reserve the rights to charge for the totality of works.


Communal issues (within warranty period):


If you have identified an issue within the common areas i.e. lift, door entry system, please contact lqaftercarelondon@lqgroup.org.uk and copy in your neighbourhood housing lead. The aftercare team within L&Q and the housing management team will work in conjunction to identify the cause of the issue and resolve accordingly. Similarly, any misuse of the common areas i.e. obstructing lifts and or using the break glass unit to unlock the doors, will not be covered under warranty, and as such will be chargeable to all residents via service charges.


Emergency issues (within warranty period):


We understand residents may experience emergency leaks, heating, loss of water etc. If so, please see contact details below:


Taylor Wimpey East London: 01494 509090

L&Q: 0300 456 9996

We hope this clarifies any outstanding queries / concerns you may have. If there are any issues, please do feel free to email your Neighbourhood Housing Lead.


Phase 3 – Kemi Adeyeri KAdeyeri@lqgroup.org.uk

Phase 4 – Charleen Plante CPlante@lqgroup.org.uk












List of Upcoming Events at Velo Park


Dear Resident


We write to inform that you that there will be some upcoming events at the Velo Park which is located right next to the estate.

As a result, there may be disruption/noise during these times.  However, we hope this will be kept to a minimum.


Below we have listed the upcoming events with dates and times for your information.


Event Name UCI Track Champs League Run Through Run Through
Bump In Date 29/11/22 01/12/22 11/12/2022 31/12/2022
Bump In Time 20:00 – 00:00 07:00 – 09:00 07:30 – 09:00
Event Date/s 02 – 03/12/22 11/12/2022 31/12/2022
Event Times 17:30 – 22:00 09:30 – 12:45 09:00 – 12:00
Bump Out Date 03 – 04/12/22 11/12/2022 31/12/2022
Bump Out Time 23:00 – 18:00 12:45 – 13:30 12:00 – 13:00
Outside PA Use No No Small PA at the rear of the Venue
Outside Broadcast Compound Yes – generators in car park along with broadcast No No
Notes Sell out spectator event, there is an aspect of bump out overnight on the 3rd, the same as last year Charity Fun Run Charity Fun Run
Website https://ucitrackchampionsleague.com/    


We understand that residents may feel a bit unsettled, regarding these events and the event organisers have said that residents have any questions or would prefer to speak with them directly, then they are happy to speak to residents regarding this.  Please do email your Neighbourhood Housing Leads in the first instance who will be able to look into your queries or direct you to the organisers for further information.

Chobham Manor Roads Drop in Session


Dear Resident


LLDC and LB Newham are hosting a public drop-in session to discuss details of a proposed scheme to improve walking and cycling on Honour lea Avenue as well as some potential future schemes on Olympic Park Avenue and Abercrombie Rd. Please join them on Saturday 12th November to find out more:


Public Drop In Session

Saturday 12 November 13:30 – 17:30

Chobham Manor Community Centre Cafe

Honour Lea Avenue

E20 1LF


An opportunity to see and comment on a walking and cycling project in Chobham Manor

Chance to discuss project details with transport designers and managers from LB Newham and LLDC


  • Current project, funded by TfL, along Honour Lea Avenue

Potential future project on Olympic Park Ave and Abercrombie Rd

Grounds Maintenance Walks




Dear Resident

We are pleased to inform you that we will be introducing regular sessions for residents to join our Caretaking Team and Neighbourhood Housing Leads, to walk around the grounds.  This will be a great opportunity for residents to discuss any issues or concerns regarding the upkeep of the grounds and we would also welcome any suggestions from residents, which may help us to improve the service we currently provide.

We feel that this collaborative effort will be a great way to get more residents involved as well as build a stronger relationship between us.

The sessions will run every 2 weeks on a Thursday between 10am-12pm and the first session will commence on Thursday 17th November 2022.

We look forwarding to seeing residents attending these sessions.  Please can all residents who are attending any of the sessions meet us outside the site office at 3 Peloton Avenue. 

Plesas see below the schedule for the next 2 months.

  • Thursday 17th November 2022 10am-12pm
  • Thursday 1st December 2022 10am-12pm
  • Thursday 15th December 2022 10am-12pm
  • Thursday 29th December 2022 10am-12pm
  • Thursday 12th January 2023 10am-12pm
  • Thursday 26th January 2023 10am-12pm

If you have any questions regarding these sessions, please contact your Neighbourhood Housing Lead.


Phase 1 and 4  – Charleen Plante – cplante@lqgroup.org.uk

Phase 2 and 3 – Kemi Adeyeri – kadeyeri@lqgroup.org.uk


Phase 4

Service Charge Surgery – 17th November 2022

Dear Resident

We hope all is well.

We are pleased to announce that we will be holding another Service Charge Surgery.

Following the growing demand of the service charge surgeries and discussions with the CMRA, we can confirm that the next surgery will take place on Thursday 17th November,  4pm – 6pm and will be held via a conference call, as opposed to an on-site surgery.

If you would like to attend the surgery, can you please email your Neighbourhood Housing Lead, with confirmation of attendance to the surgery, a contact number, an alternative contact number, your address and your service charge query


Charleen Plante – Phase 1 and 4 – cplante@lqgroup.org.uk

Kemi Adeyeri – Phase 2 and 3 – kadeyeri@lqgroup.org.uk


Please note, we will call residents in the order that we receive confirmation of surgery attendance. Due to the expected demand, we will limit each call to 15 minutes, to allow other residents to have a chance to discuss their queries. You may receive a response to your query ahead of the surgery, when you email us. Those residents who we simply cannot get around to speak to, please note, we will log your query accordingly and respond back to you as soon as possible.


From L&Q, the following staff members will be there to answer your query:

Arafat Hussain – Senior Housing Lead 

Rebecca O’Neill– Service Charge Lead

Samantha Hughes – Service Charge Team Manager

Charleen Plante – Neighbourhood Housing Lead (Phase 1 and 4)

Kemi Adeyeri – Neighbourhood Housing Lead (Phase 2 and 3)



The World Reimagined Globes


Dear Resident

You may already have seen the five World Reimagined Globes that have been placed at the Park since August.  From today, The World Reimagined is bringing together over 40 globes from its successful London art trails to the Park for two weeks through to the 17th November.

The World Reimagined is a ground-breaking, vibrant art education project to transform how we understand the Transatlantic Trade in Enslaved Africans and its impact on all of us so that we can make racial justice a reality, together.   The globes explore black history with themes ranging from Mother Africa to Still We Rise and Expanding Soul with an enormous range of interpretations and creative styles by globally renowned artists including Vashti Harrison, Phoebe Boswell and The World Reimagined’s Founding Artist Yinka Shonibare CBE. 

For the next two and half weeks only, the globes will be on display across Queen Elizabeth Olympic Park so you can discover this unique body of work for the first time in one place.  The sculptures are an invitation for everyone from families, friends and local communities to talk together about how they understand their history; how the past—particularly the UK’s relationship with the Transatlantic Trade in Enslaved Africans—shapes the future; and how to act for social change to make racial justice a reality.  As people visit the globes, they will also be able to dive into an online collection of short, accessible stories that bring The World Reimagined’s Journey of Discovery themes – which explore the past, present and future – to life.

Supported by the National Lottery Heritage Fund, this unique collection features contributions from historians, museums and heritage organisations, including Professor Kehinde Andrews, the British Library and Know Your Caribbean. Parents can also download free activity packs for children, which draw on The World Reimagined’s work with 200+ schools across the country.